About social workers
Social workers support people and families in difficult situations: access to social and health resources, dependency, family conflicts, addictions or social exclusion. They coordinate with public services and other professionals.
Getting mental health care in New Zealand
Public health system · Health New Zealand | Te Whatu Ora
Free short-term mental health and wellbeing support for mild to moderate distress is offered in many general practices through the Access and Choice programme, delivered by Health Improvement Practitioners and health coaches. Depending on the region you can book directly or be referred by your GP or practice nurse, often on the same day. Availability depends on the practice; people with more severe needs are referred by their GP to specialist mental health services. More information
How to check that a professional is licensed
- New Zealand Psychologists Board (Te Poari Kaimātai Hinengaro o Aotearoa). Psychologist is a protected title: only people registered with the Board may use it, and they also need a current practising certificate. Check the register for their scope of practice (Psychologist or Clinical Psychologist) and practising certificate. Search the official register
- Medical Council of New Zealand. Doctors, including psychiatrists, must be registered with the Medical Council. The public register shows scope of practice and whether the doctor holds a current annual practising certificate. Search the official register
- Psychotherapists Board of Aotearoa New Zealand (PBANZ). Psychotherapists are regulated under the Health Practitioners Competence Assurance Act 2003 and are listed on the Board's public register. Counsellor is not a protected title.
Urgent help in New Zealand
If your life or someone else's is in danger, call the emergency number now. These services can help at any time:
- 111 · Emergency (111)
- 1737 · 1737 Need to talk?
- 0800 543 354 · Lifeline Aotearoa
- 0508 828 865 · Suicide Crisis Helpline (0508 TAUTOKO)
Information reviewed in November 2026 · Sources: psychologistsboard.org.nz, mcnz.org.nz, tewhatuora.govt.nz, mentalhealth.org.nz
What does a social worker do?
A social worker supports individuals, families and communities facing social, economic or relational difficulties. Day to day they assess needs, inform people about their rights and available resources, help with applications, coordinate with health, education, housing and legal services, and accompany people through crises. Some offer counselling or family intervention, especially in mental health, child protection, ageing and disability settings.
When to see a social worker
A social worker can help when practical problems add to emotional strain: caring for a dependent relative, financial or housing difficulties, isolation, a separation affecting children, a disability, or navigating services after a diagnosis. They are also key when there is risk of abuse or neglect. For psychological therapy itself, a psychologist or psychotherapist is usually more appropriate.
How is it different from other professionals?
A social worker focuses on the person in their social context, connecting them with resources, rights and support networks. A psychologist works mainly on thoughts, emotions and behaviour through therapy. A family therapist works on relationships within the family; some social workers also train as family therapists. In mental health teams, social workers often handle the social side of recovery.
What happens in the first session
The first interview usually covers your current situation, family and support network, housing, income, health and what kind of help you need. The social worker will explain what they can and cannot do, and which services might be involved. Bring identification, relevant reports and documents, and ask about next steps, confidentiality and how to contact them.
How long does the process take?
Support can range from a single guidance appointment to ongoing follow-up over months or longer when situations are complex. The frequency depends on needs and may vary between periods of intense contact during a crisis and occasional check-ins later. Duration depends on the situation, the resources involved, administrative timelines and the person’s or family’s goals.
Online or in person?
Online or phone appointments are useful for information, follow-up, help with online applications and when travel is difficult. However, social work often benefits from in-person contact: home visits, accompanying people to services, assessing living conditions and building trust in difficult situations. Situations of risk to a person usually require face-to-face assessment.
How to check their qualifications
Social work is a regulated profession in many countries. Check that the social worker holds a recognised degree and is registered with the licensing body or professional college of the country where they practise. Ask about their experience in your area, such as ageing, disability, child and family, mental health or migration, and any further training in counselling or mediation.
What affects the price?
Many social workers work in public services or non-profit organisations, where support is often free or low-cost. Private social workers set fees according to experience, the type of service, such as reports, mediation or ongoing follow-up, travel for home visits, and the city. Ask what is included, and check first whether public social services cover your need.
How to choose
When choosing, check the licence and training, the approach they use and whether they have experience with what you need. Consider practical aspects too: language, price, location or online sessions and availability. The relationship with the professional matters a great deal; if after a few sessions it does not feel right, it is fine to change.
Frequently asked questions
Does the public health system in New Zealand cover psychological care?
Free short-term mental health and wellbeing support for mild to moderate distress is offered in many general practices through the Access and Choice programme, delivered by Health Improvement Practitioners and health coaches. Depending on the region you can book directly or be referred by your GP or practice nurse, often on the same day. Availability depends on the practice; people with more severe needs are referred by their GP to specialist mental health services.
How do I check that a social worker is licensed in New Zealand?
New Zealand Psychologists Board (Te Poari Kaimātai Hinengaro o Aotearoa): Psychologist is a protected title: only people registered with the Board may use it, and they also need a current practising certificate. Check the register for their scope of practice (Psychologist or Clinical Psychologist) and practising certificate.