About older adults
Psychological support for older adults addresses loneliness, grief, adapting to retirement or illness, memory concerns and caring for a partner. Many professionals also offer sessions at home or online.
Social workers support people and families in difficult situations: access to social and health resources, dependency, family conflicts, addictions or social exclusion. They coordinate with public services and other professionals.
Getting mental health care in Kosovo
Public health system · Public health system: family medicine centres and regional Community Mental Health Centres
Family health centres identify mental health problems and refer patients who need specialised care to the regional Community Mental Health Centres. Eight centres were set up after the war, one per region, and they provide psychiatric and psychosocial care. Since 2014 these centres have been part of the secondary public health system, and their capacity is limited.
How to check that a professional is licensed
- Ministry responsible for the field (Law No. 05/L-066 on Regulated Professions). Psychologist and social worker are regulated professions in Kosovo. Licences are issued by the ministry responsible for the field or by a professional body it delegates.
Urgent help in Kosovo
If your life or someone else's is in danger, call the emergency number now. These services can help at any time:
- 194 · Ambulancia
- 0800 12345 · Linja e Jetës
Information reviewed in November 2026 · Sources: pmc.ncbi.nlm.nih.gov, cps.rks-gov.net, cps.rks-gov.net
Signs to look out for
Ageing brings changes, but persistent sadness, loss of interest, anxiety, withdrawal or irritability are not an inevitable part of getting older. It may be worth seeking help after losses such as bereavement, retirement or loss of independence, when loneliness is weighing heavily, or when there are noticeable changes in memory, orientation or behaviour that worry the person or their family.
What helps: treatments and professionals
Psychological therapies such as cognitive-behavioural therapy, problem-solving therapy and reminiscence or life-review therapy are effective for older adults with depression or anxiety. Neuropsychologists assess memory concerns and design cognitive stimulation. Psychologists, psychiatrists with experience in older people, occupational therapists and social workers often work together, and family carers can also receive support and guidance.
When to seek urgent help
Sudden confusion, drowsiness, difficulty speaking, weakness on one side or a fall with injury need immediate medical attention: contact your local emergency services. Seek urgent help too if an older person expresses thoughts of suicide, stops eating or drinking, or if you suspect abuse or neglect. Reviewing medication with a doctor is important when behaviour changes.
What you can do in the meantime
Staying connected matters: regular contact with family, friends, neighbours or community groups helps protect mood. Keep routines with daily activity, walks, meals and sleep, and continue hobbies or learn new ones. Check hearing and vision, since difficulties can increase isolation. Carers should also look after themselves and ask for help, as caring can be exhausting.
What does a social worker do?
A social worker supports individuals, families and communities facing social, economic or relational difficulties. Day to day they assess needs, inform people about their rights and available resources, help with applications, coordinate with health, education, housing and legal services, and accompany people through crises. Some offer counselling or family intervention, especially in mental health, child protection, ageing and disability settings.
When to see a social worker
A social worker can help when practical problems add to emotional strain: caring for a dependent relative, financial or housing difficulties, isolation, a separation affecting children, a disability, or navigating services after a diagnosis. They are also key when there is risk of abuse or neglect. For psychological therapy itself, a psychologist or psychotherapist is usually more appropriate.
How to choose
When choosing, check the licence and training, the approach they use and whether they have experience with what you need. Consider practical aspects too: language, price, location or online sessions and availability. The relationship with the professional matters a great deal; if after a few sessions it does not feel right, it is fine to change.
Frequently asked questions
Does the public health system in Kosovo cover psychological care?
Family health centres identify mental health problems and refer patients who need specialised care to the regional Community Mental Health Centres. Eight centres were set up after the war, one per region, and they provide psychiatric and psychosocial care. Since 2014 these centres have been part of the secondary public health system, and their capacity is limited.
How do I check that a social worker is licensed in Kosovo?
Ministry responsible for the field (Law No. 05/L-066 on Regulated Professions): Psychologist and social worker are regulated professions in Kosovo. Licences are issued by the ministry responsible for the field or by a professional body it delegates.