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Draft pending legal review.

Privacy policy

11 November 2026

Therapy247 is a directory of mental health professionals. We handle your data with great care because some of it may reveal information about your health.

What data we process

  • Account: email, name and preferences.
  • Appointments: date, professional, type and status.
  • Health information you choose to share (reason for consultation, messages, session preparation and optional PHQ-9/GAD-7 questionnaires): stored encrypted and readable only by you and the professional.
  • Therapy preferences, if you add them (areas, language, modality, budget): only you can see them; we use them to suggest professionals.
  • If you turn on notices on a device, that browser’s technical push address (notices never include clinical content).
  • Minimal technical data for security (access logs; never sold or shared with advertisers).

Why and on what legal basis

  • To provide the service you request (contract).
  • Health data: your explicit consent when you send it (Art. 9(2)(a) GDPR).
  • Security and fraud prevention (legitimate interest).
  • Legal obligations (tax and platform rules, such as DAC7 for professionals).

Who can see it

  • The professional you contact or book with.
  • Our support team, only with an audit trail and never clinical content.
  • Clinical notes your professional writes about your sessions are part of their clinical record: they control them and only the author can read them.
  • Service providers (hosting on Amazon Web Services in the EU, payments with Stripe) under data processing agreements.

Professionals listed from official registries

  • We publish professional data that is already public in official registries (name, profession, registration number and body, city) to help people find licensed professionals (legitimate interest, Art. 6(1)(f) GDPR). If this is you, you can activate and complete your profile, or ask us to remove it at privacy@therapy247.com.

How long

  • While you have an account. If you delete it, we erase your data within 30 days, except what the law requires us to keep (for example, invoices).

Your rights

  • Access, rectification, erasure, portability, objection and restriction. Use Settings > Privacy or write to privacy@therapy247.com. You can also complain to your data protection authority.